Inside Sales Representative

• Execute entire inside sales process (including quotes and returns) including in-person/counter sales and phone orders in a timely and professional manner.  
• Fulfill the orders for Will Call pick up and follow up with the necessary customer communication.
• Follow up regarding customer satisfaction inquiries.
• Participate in lead follow up and customer acquisition.
• Assist with updating/maintaining accurate customer databases.
• Participate in updating seasonal inventory displays.
• Assist and resolve customer requests and/or problems in a prompt and professional manner.
• Accommodate necessary changes in work schedule to support business needs (i.e. adjust work hours for the day or be able to work occasion overtime)
• Make recommendations for product line (additions/deletions/min-max changes)
• Know and understand manufacturer catalogs and literature.
• Process credit cards following established PCI compliant procedures.
• Keep up to date on market trends, new products, and the application of those products.
• Contributes to evaluation and process improvement initiatives. 
• Maintain a clean and organized work area.
• Participate in self learning and company directed training on and off site.
• Other duties as assigned.
  
  

Secondary Responsibilities:

• Support Shipping/Receiving processes as needed.
• Participates in inventory management support (i.e. inventory count)
• Attend sales, product, and other vendor/manufacturer meetings as needed.
• Vendor relationship building (i.e. meet with vendor reps for products associated with City Desk)
• Other duties as assigned.
  
  

Other Skills/Knowledge:

• HVACR experience or a degree/certification in HVACR or related field is preferred
• Exercise independent decision making and use discretion and judgement that is in line with company’s culture and business goals.
• Able to build and maintain effective, positive internal/external working relationships with customers, vendors and co-workers.
• Demonstrates integrity and accountability in all work activities.
• Enthusiastic and energetic .
• Able to prioritize responsibilities and demonstrate effective time-management.
• Able to articulate clearly in all verbal and written communication.
• Comfortable with basic math skills.
• Effective computer skills to be able to work with and manage necessary job-related software and electronic communication: (i.e. Microsoft office365, inventory software, group/team project communication).
• Able to safely lift 50lb, and safely push, pull a variety of sized items/boxes at City Desk and during shipping/receiving duties.
  
  

To apply for this job, please email your resume to susan.zappa@buildingcontrolsgroup.com