Please see below for our most commonly asked questions. If you don't see the information you are looking for, please contact us!

Yes, we offer classes for End Users and Contractors that are both structured curriculum or custom. Please see our training page for more details.

With Niagara becoming a widely accepted control system, people often ask us how they can get their hands on it. Niagara based product comes in many brands, all of which are sold to authorized companies that meet the requirements to install and operate these systems. Please call us for more information.

Our City Desk counter personnel can test many controllers right on the spot. Stop by or contact us to see if we can help.

No, we currently only ship inside of the United States.

Occasionally systems need an onsite visit to truly understand the functionally or needs. If you feel this is required, call us to discuss.

When it comes to building control systems, it could be said that a system only accessible by a limited number of service providers is also a proprietary system, even if the
product being used is considered open by definition. Care should be taken when choosing the brand of controls to be installed.

Although it is often best to upgrade parts as they wear out or fail, we realize that sometimes just finding the same part is the easiest solution. Sometimes we are able to help locate refurbished controllers to satisfy your needs. Contact us if you are looking for something from the past.

Although there are numerous trainers throughout the world, we have a Niagara N4 Certifiied trainer on our team, Nick Hilpisch. Check our training page for the next Niagara N4 Certification class.

An open system allows for multiple options when talking to a system or device. It often refers to communication protocol but can also refer to other companies.

We are always looking to add proven products to our inventory. Contact us with your specific requests.

Various manufacturers offer different programs. Contact us and we can discuss what is offered.

Oftentimes we are able to ship directly from the manufacture to shorten the lead time. When ordering, be sure to let us know if you would like us to try to drop ship.

We have numerous people on staff that are available to answer your Niagara questions. Contact us to to learn more.

A proportional–integral–derivative controller (PID controller) is a control loop feedback mechanism (controller) that is used to control a variable (temperature sensor) by modulating an output (heating valve).

With an AX JACE you are limited by memory and CPU speed. Rule of thumb is 30 devices for a JACE-30 model, 60 devices for a JACE-600, and 120 devices for a JACE-600 with expanded memory. N4 JACEs are limited by license for device count or point count.

Many devices can be integrated, but it will depend on a number of factors. Contact us with your questions and let us help.

Sure, give us a call!

Wireless is a great solution depending on these:
- Does the cost of wireless outweigh pulling wire?

- Will the wireless work through your building's infastructure?

A wireless survey needs to be done prior to knowing if wireless will work.

The simple answer is time, money and dedication. Because of the variety of systems on the market, each system requires training and often a tool set to connect to the hardware. After attending training, a technician needs to dedicate themselves to understanding and applying best practices to the systems they design and program. Under the direction of an engineer, they often discover real world implementations that require changes for proper operation at the specific location. Understanding this for each system and each control will allow the contractor to become a leader in the controls arena.

There are many variables when considering a switch from pneumatic to DDC. What type of building? What’s your budget? Can wire be pulled from location to location? What kind of HVAC equipment do you have and would like to convert? Rebates are sometimes available for upgrades to offset project costs.Please call today to discuss options.

Yes. Please contact us to learn more.

Because systems don't always break during business hours, we do offer after hours parts pick up. Please contact us for further information. Business hours: Monday - Friday, 7:00 am - 4:30pm. Please contact our main line for after hours service: 651-289-1310.

Yes, we use TeamViewer to provide the easiest and fastest product support. Download it here.

In many cases you can, but it depends on the software version and how it was set up.

We pass on the manufacturers warranties. These vary from each manufacturer. View our warranty information page, and contact us if you have any further questions.