Customer Support Specialist

To support the sales and marketing team, ensuring efficient systems and processes and enhancing customer satisfaction

• Greeting and assisting onsite customers/visitors
• Phone support for the sales & marketing team (routes calls and ensures follow-up by appropriate team member).
• Communicate professionally and effectively via phone, email, or in-person interactions for sales and marketing related needs
  • (i.e. part availability, tracking/ETA information on shipments, updating customer information for ERP/CRM, customer verification for website orders, etc.).
• Perform various data entry tasks, ensuring accuracy and completeness of customer data. Including creating & updating customer data/profile information within ERP/CRM/website platform (i.e tax exempt status, PO purchasing option, contacts).
• Assist with processing of website orders: follow protocols for approving/canceling of orders, obtaining support from sales team and customer related information
  • (i.e. address verification, lead time verification, part exchange, tax exemption status, tracking for shipping and refund follow up as needed).
• Assist with data/content entry for inventory items to ensure accuracy in company ERP/website platform with product updates including descriptions, filters, images etc. 
• Support sales and marketing team with administrative support duties, including preparing reports and maintaining records
  • (i.e. daily CGNA report upload, creating reports, and assisting with marketing materials/supplies) 
• Assist with marketing campaigns and company events to promote products and services
• Assist with ordering/managing office supplies 
• Assist with customer training classes
  • (i.e. prep training room, assist with lunch coordination, registration follow up and related documentation/order creation)
• Other duties/tasks as assigned to support administrative functions, company processes and customer service

Skills/Knowledge Needed:

• Previous experience in office administration or customer service preferred.
• Demonstrates integrity and accountability in all work activities.
• Ability to prioritize and multitask.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Excellent interpersonal skills, demonstrates positive work interactions and ability to collaborate with co-workers.
• Proficiency in computer skills, experience with Microsoft Office (Excel, Word etc.).
• Ability to work independently as needed while seeking assistance as appropriate.
• A willingness to learn and develop skills to improve work performance.
  
• High School diploma (or equivalent) required, an advanced degree (i.e. associate’s or bachelors) a plus but not required.
• Experience with Adobe Photoshop and image manipulation (re-sizing, removing backgrounds) preferred but not required.
  
• Experience or knowledge of website platforms (specifically Shopify) preferred but not required.
  
  

To apply for this job, please email your resume to susan.zappa@buildingcontrolsgroup.com